Refund Policy

Overview

At AI Draco, we stand behind the quality of our products and services. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which we offer refunds.

Refund Eligibility

You are eligible for a refund if:

• You request a refund within 30 days of purchase
• The product or service did not meet the described specifications
• You have not fully utilized the service beyond reasonable trial use
• The refund is requested before the product or service is fully consumed

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@aidraco.com
2. Provide your order number and reason for refund
3. Submit any relevant documentation or evidence
4. Our team will review your request within 5-7 business days
5. Once approved, the refund will be processed within 7-10 business days

Non-Refundable Items

The following items or circumstances are non-refundable:

• Products or services purchased more than 30 days ago
• Fully downloaded or consumed digital content
• Custom or personalized services that have been completed
• Refunds requested after the service term has ended
• Products damaged due to customer misuse or negligence

Partial Refunds

If you have used a portion of a service or product, we may issue a partial refund based on the amount used and the remaining value. The exact refund amount will be calculated on a case-by-case basis.

Refund Methods

Refunds will be processed using the original payment method. If the original payment method is no longer available, we will contact you to arrange an alternative refund method. Please note that your financial institution may take additional time to credit the funds to your account.

Subscription Services

For subscription-based services, you may cancel your subscription at any time. Refunds for subscriptions will be issued on a pro-rata basis for unused portions of the subscription period. Cancellations must be made before the next billing cycle to avoid charges.

Dispute Resolution

If you believe a refund was incorrectly denied or if you have concerns about the refund process, please contact our customer support team. We are committed to resolving disputes fairly and promptly. If you are not satisfied with our resolution, you may pursue additional remedies through your payment provider or applicable legal channels.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services indicates your acceptance of the updated policy.

Contact Us

For questions or concerns about this Refund Policy, please reach out to us:

Email: support@aidraco.com
Phone: +91-7011286525
Address: HOUSE NO 213/2, Surya Vihar, Sector 91, Faridabad, Haryana 121013, India